Oracle Netsuite
NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.
Context
I joined Oracle NetSuite as a Senior Product Designer, leading the evolution of a mature and widely adopted internal Design System. With over 100 designers and 180 developers distributed across 35+ product teams, the challenge was not building from scratch, but scaling efficiently and sustainably. My role focused on driving improvements in accessibility, documentation, delivery quality, and Figma toolkit structure, while also ensuring alignment with Oracle’s central Redwood Design System. I created cross-team processes, trained teams globally, and acted as the go-to person for both Figma library guidance and accessibility strategy, helping to push the system’s maturity to the next level.
Design System Evolution
I led the continuous improvement of the design system, aligning long-term strategy with daily operations and driving cross-functional alignment.
Component audit: Audited component usage and rebuilt the Figma Toolkit from scratch
Versioning model: Defined and implemented a versioning model to track component evolution
Prioritization sessions: Facilitated sessions across teams to address system pain points and external requests
Design–engineering collaboration: Collaborated with engineering on scalable design specs for new and existing components
Stakeholder alignment: Communicated system vision and initiatives to gain internal buy-in
Advanced Figma Toolkit & Design Tokens
I restructured the Figma libraries using advanced features to support density scaling, prototyping flexibility, and improved adoption across platforms.
Density modes: Introduced Medium and Large Density using spacing and visual variables
Prototype variables: Connected components to variables to simulate themes, states, and interactions
Token architecture: Simplified token structure to improve design–dev handoff
File structure: Enhanced organization and asset access to support design autonomy and consistency
DesignOps & Cross-team Processes
I built foundational workflows that aligned contributors, improved release flow, and enabled secure design–dev coordination.
Cross-team syncs: Created workflows between content, engineering, and design for release coordination
Spec review process: Launched formal PO review for validating specs before development
System sessions: Facilitated recurring meetings for usage review, live training, and feedback
Token sync: Implemented manual token sync process due to security restrictions
Engineering alignment: Ensured token parity between Figma and production code with dev collaboration
Accessibility by Design
I embedded accessibility into the core of the design system through documentation, training, and cross-functional processes.
WCAG compliance: Reviewed all components against accessibility standards
Reusable process: Created documentation and review workflow for templates and user flows
Team training: Delivered accessibility training to app teams across the org
User goals: Defined goals for keyboard-only and screen reader navigation
VPAT leadership: Led design contribution to official accessibility documentation
Documentation & Onboarding
I centralized and scaled documentation and onboarding to support consistent system adoption across the organization.
Unified documentation: Combined guidelines, demos, and Figma links into a single internal platform
Update workflow: Created a release-driven process to maintain up-to-date documentation
Onboarding kits: Designed guides, tutorials, and webinars for new team members
Live sessions: Hosted interactive sessions after major system updates
Education & Internal Advocacy
I drove engagement and alignment across disciplines through proactive communication, training, and live support.
Communication strategy: Shared updates via Slack, newsletters, and org-wide presentations
Cross-disciplinary presentations: Delivered updates to designers, PMs, and engineers
Office Hours: Participated in regular open sessions to support teams and gather feedback
System support: Acted as the go-to person for Figma library and accessibility questions
QA & Design–Dev Collaboration
I ensured design fidelity and consistency by embedding QA into the delivery process and collaborating closely with dev teams.
Visual QA: Conducted quality checks after every engineering handoff
Feedback loop: Provided structured feedback and collaborated with developers on fixes
Design fidelity: Ensured implementation matched the Figma source of truth
